Shipping policy

At Ovellia , our goal is to provide you with the best delivery options, wherever you live. We ship to hundreds of customers every day and pride ourselves on offering the highest level of responsiveness.

What is the delivery time?

Delivery time consists of two stages:

Processing time – Your order will be verified, approved, and packed within 2–3 business days after purchase. It will then be prepared for shipment.
Shipping time – Once collected by our carrier, delivery usually takes 9–12 business days. Parcels are shipped via your local postal service.

⚠️ Customs clearance is not included in these estimates. Delays may occur during peak periods such as Christmas or Black Friday.

How much does shipping cost?

We are pleased to offer free worldwide tracked shipping.
This service includes insurance against theft, loss, or damage during transit.

Where is my parcel?

As soon as your order is shipped, you will receive an email with your tracking number.
You can track your order here: 👉 https://www.17track.net

📦 For logistical reasons, some orders may arrive in multiple parcels.

My tracking number doesn’t work

Please note: tracking updates may take up to 5 business days after dispatch.
If no information appears after this period, please contact our support team at: client@ovellia.com